City Power has extended its deadline for converting non-vending prepaid meters to November 30, 2024.
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City Power spokesperson Isaac Mangena said the city has seen the unusual happen the past week with scores of previously non-vending customers at service delivery centres (SDCs) before Sunday's cut-off date. "City Power has pre-generated key change tokens for outstanding non-vending customers. This will enable us to assist in converting prepaid meters after Sunday's deadline. We have deployed more teams to collect the information of all customers who are in queues,' Mangena said. He added that the Johannesburg power utility will arrange for their technicians to visit customers this week to install new meters and replace those that have been tampered with at no fee. "For those who are at home, there is no need to rush to the SDCs,' Mangena added.
GRACE PERIOD
Mangena said the municipal vending machines are set to generate key change tokens until May 31, 2025, even though the cut-off date for upgrading the metering code was November 24, 2024. "City Power will be able to generate the three 20-number-digit tokens used to convert a meter from KRN1 to KRN2. The extension covers customers who may have previously received the key change tokens but lost them before punching them into the meter. It also applies to vending customers who may not have had a chance to upgrade their prepaid meters.' He added: "It's important to note unconverted meters will cease loading electricity units. But due to the extension, those customers can visit our SDCs from tomorrow, and new key change tokens will be provided to enable the upgrade."